Making City Hall Work Better For Citizens – Improved IT Services

I come from an IT background. When I look at the service offerings of the City of St. John's I see a lot of room for improvement.

Currently there are a lot of forms available at http://stjohns.ca but not a lot of functionality. I think we need to change this.

For example, one of the biggest complaints from people that I've spoken to centers around the permit process. If we could simplify some of this by allowing approvals for smaller jobs to happen online, we could greatly improve an important service for the citizens of our city.

Far too much is still being done with a paper application instead of a software application.

Citizens and businesses would be better served and long term cost savings can be achieved by making more services available online.